We normaly can search for locked tickets of other agents in any queue of our OTRS 6.

For data protection reasons, I need to deactivate that feature for certain queues only – could this be done?

_____________________
DI (FH) Martin Hochreiter

Fachverantwortlicher Systemadministration

IT und Infrastruktur

Fachhochschule St. Pölten GmbH
Matthias Corvinus-Straße 15, 3100 St. Pölten
T: +43 (0) 2742 313 228 – 215

M: +43 (0) 676 847 228 215

E: martin.hochreiter@fhstp.ac.at
I: www.fhstp.ac.at
FN 146616m, LG St. Pölten, DVR 1028669F