It seems that it's due to the fact that the View by default is the URL :

http://dev2003/otrs/index.pl?Action=AgentTicketQueue&QueueID=0

instead of

http://dev2003/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1

as in the Ticket Number shortcut ?

Any idea to add ViewAll by default ?

-----Franck Lamas/bercy/usr/stp a écrit : -----

Pour : otrs@otrs.org
De : Franck Lamas/bercy/usr/stp
Date : 12/09/2006 09:02AM
Objet : I don't see tickets in My Queues

Hi,

when I access on the home page of the system, My Queues is always empty (My Queues (0)) even if i have open tickets (Tickets : 2)

Is it normal or do I have to change something ?

Is it possible to see tickets directly on this page ?