How can I add notes to my Notifications?

Like I want to add the notes of the ticket, if any, in the Escalation Ticket notification.

Any idea??

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.13.30/1030 - Release Date: 9/25/2007 8:02 AM