When sending mail replies from the agent web
interface, it happens that customers receive duplicate mails.
In practice, when an agent sends a reply from the
web interface, in the To field the following address is displayed:
"mail\*customer\.com"
<mail*customer.com>
then the reply is sent twice
(* stands for @)
If I correct the the entry in the To field
in:
mail*customer.com
then teh reply is correctly sent
once.
Any idea about the reason for such a weird
behaviour?
--
Gabriele
D'Andrea