Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step as well? Cheers, Nils On 02.03.2011, at 19:03, Juancho - wrote:
The configuration is as follows:
Opciones de Configuracion: Ticket -> Core::TicketFreeText
From: nils.leideck@leidex.net Date: Wed, 2 Mar 2011 17:08:35 +0100 To: otrs@otrs.org Subject: Re: [otrs] Create new item in agent intreface
Dear Juancho,
can you post you configuration details?
Cheers, Nils
On 02.03.2011, at 16:08, Juancho - wrote:
Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions?
From: nils.leideck@leidex.net Date: Tue, 1 Mar 2011 20:23:52 +0100 To: otrs@otrs.org Subject: Re: [otrs] Create new item in agent intreface
Dear Juancho,
TicketFreeTextFields are for the Customer AND the Agent interface.
1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig)
On 01.03.2011, at 20:13, Juancho - wrote:
Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
Is there an option to do that????? The freetext one seems to be just for customer interface!
— Nils Leideck http://webint.cryptonode.de / a Fractal project
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