Hi Thomas, On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote:
is there a possibility to search for (un)successfully closed tickets in different queues?
Not yet. If you need this, add an feature request to bugs.otrs.org. :-)
Can I delete all tickets in a queue?
You can close all tickets in a queue with bin/GenericAgent.pl (Kernel/Config/GenericAgent.pm).
Are there stats of the time (work) units?
What do yo mean? More info please.
When I invalit a queue with open tickets, the tickets are shown in the overview of all open tickets. Why?
Because there are still mail in it. Anyway, it's a bug. I'll change this.
greetings
thomas
Ciao Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972