-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hej Lars,
you can use a postmaster filter to find out if it's an auto-reply and ignore these mails so that these do not cause a new ticket.
Yeah, we've been over this on the list before. I would like to get some of the auto replies; when people are on vacation it's valid information to be entered into the ticket.
...yupp - now I remember, that I've read something like this before :-D However, it's quite difficult if you don't have any references in the incoming auto-response-mail. Some dirty approach: one could write a quite custom postmaster filter which recognizes auto-responses and simply attaches them to the most recent open or pending ticket with this customers email-address. If no open or pending ticket is available, the mail is skipped/ignored.
But I'll look into creating a postmaster filter to ignore emails coming from outside the company and being auto replies.
By the way, how do I make OTRS ignore an incoming message?
You can set the X-OTRS-Header "X-OTRS-Ignore" to 1 or put it directly into some "regularly-to-be-vacuumed-queue" - the result is the same :) regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIeJRUvXo8m5PgoXQRAuagAJsHMl0oUzMmmAdC6Ymqq8jqdsWzMACfaAO3 BjtZf/gHLX4VRJ2j//UB02s= =qhPG -----END PGP SIGNATURE-----