Hi kurt

dynamic field are editable inside the ITSM field menu, but only if you enebled it (all or part of)
into the
  Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField  configuration menu under SysConfig.

best regards

stefano



2012/12/13 Luchtman, Kurt <kurt.luchtman@dhhs.nc.gov>

Hi,

 

I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field in ticket view to be editable?

 

Kurt

 

--------------------------------------------

Kurt Luchtman

NC FAST Desktop Support Lead

3724 National Drive #200

Raleigh NC 27612

919-707-4198

 




Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs



--
 
Stefano Boccanera

La fattura allegata è da considerarsi come documento ai fini
contabili, Le ricordiamo infatti che la fattura non sarà inviata per
posta ordinaria in formato cartaceo.
La Risoluzione n.132/E del 28 maggio 1997 del Ministero delle Finanze
precisa infatti che le informazioni attualmente stampate su fatture e
note di debito possono essere trasmesse elettronicamente al cliente
senza provvedere all'invio in forma cartacea del documento,
l'ammissibilità di tale pratica è stata confermata dall'Agenzia delle
Entrate con Risoluzione del 4 luglio 2001, n.107.