The template mechanism was changed in OTRS 4 You have to replace the answer template with [% Data.Salutation | html %] [% Data.StdResponse | html %] [% Data.Signature | html %] [% Data.OrigFrom | html %] [% Translate("wrote") | html %]: [% Data.Body | html %] - Renée On 18.12.2014 12:22, Mikael Kermorgant wrote:
Hello,
I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding issue in zzzauto.pm file, I got back the possibility to reply in a ticket.
But the textarea nos contains the following text :
============= $QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"}
$QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} ==============
Would you have any idea about why otrs behaves this way ?
Best regards,
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