Something very strange going on here with otrs 3.1.7 (now upgraded to 3.1.10) to try to resolve the issue. For both New Phone Tickets and New Email Tickets the customer field won't populate with the data from the Javascript customer search for SOME users. For example my accoutn works fine - create a new phone ticket, start typing in the "from customer" field click on the correct customer, field populates with the data and is greyed out, another "from customer" field appears for adding the next one if required. For our agents with the problem - they start typing in the "from customer" field and the customer data is displayed as normal, but clicking on the customer or tabing to the next field then empties the field rather than displaying the selected customer. This only affects, _some_ agents, it isn't PC specific as logging in with a working account on that PC then works, and using one of the faulty accounts on a working PC fails. Have checked all Roles/Groups and everything seems the same between working and non-working agents. No changes are made to ACLs anywhere, any config changes only made through the Sysconfig GUI. These accounts _were definitely_ working. Has been an issue for ~2 months (since upgrade to 3.1.x from 3.0.x probably) TIA, Mark. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, UK, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. -- Scanned by iCritical.