Re: [otrs] Close Ticket

28 Jun 2006

      Hi Gonzalo,

Gonzalo Balatti schrieb:
...
Alex,  muchas gracias!!
Having used is a escalation with the package AutoIncreasePriority, but 
 gives a mistake of parameter.
says something as TimeInternval.
Can you help me?
examine the source code:

   $Param{New}->{"TimeInterval"} = $Param{New}->{"TimeInterval"} * 60;

Interpret TimeInterval as minutes => so multiply with 60 to get seconds.

     # find latest auto priority update
     foreach my $History (@HistoryLines) {
         if ($History->{Name} =~ /^AutoPriorityIncrease/) {
             $LatestAutoIncrease = $History->{CreateTime};
         }
     }

Finds the last autoincrease-history-entry.

if (!$LatestAutoIncrease) {
         $LatestAutoIncrease = $Ticket{Created};
     }

If nothing was found, use the ticket-creation-time.

     if (($Self->{TimeObject}->SystemTime() - $LatestAutoIncrease) > 
$Param{New}->{"TimeInterval"}) {
         $Update = 1;
     }

If the last Update is more than TimeInterval ago, increase the priority.

So, TimeInterval is a parameter needed by this GenericAgent-module.
...
Saludos,
Saludos,
Gonzalo Balatti Viera - CSU IBM Uruguay.
Plaza Independencia 721.
Teléfono 902 36 17  Int 5705.
Bye, Alex

Re: [otrs] Close Ticket

Alexander Scholler