what version are you using ? did you try to search it on the file system in (eg. ls /opt/otrs/Kernel/Modules/AgentInfo* ) ?<div>2.4.5 seems to have it (I have it and it is 3312 bytes).<br><br><div class="gmail_quote">On Thu, Oct 22, 2009 at 7:24 AM,  <span dir="ltr">&lt;<a href="mailto:MMoj@timocom.com">MMoj@timocom.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div>
<p>This is the Message I get when I configure Agentinfo ..... can someone help me out ?<br>
<br>
Message: Module Kernel/Modules/Agentinfo.pm not found!<br>
<br>
Traceback (32374): <br>
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182<br>
   Module: /opt/otrs/bin/cgi-bin/<a href="http://index.pl" target="_blank">index.pl</a> (v1.88) Line: 48<br>
<br>
Mit freundlichen Grüßen / Kind regards<br>
Markus Moj<br>
IT Infrastructure &amp; Services<br>
<br>
TimoCom Soft- und Hardware GmbH<br>
In der Steele 2<br>
D-40599 Düsseldorf<br>
Tel: +49 211 88 26 80 14<br>
Fax: +49 211 88 26 70 14<br>
eMail: MMoj@TimoCom.com<br>
<a href="http://www.TimoCom.com" target="_blank">www.TimoCom.com</a><br>
Geschäftsführer: Jens Thiermann, Gunther Matzaitis <br>
Amtsgericht Düsseldorf, HRB 34489<br>
<br>
<img width="16" height="16" src="cid:1__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt="Inactive hide details for MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo feature of OTRS, but everytime I enabl"><font color="#424282">MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo feature of OTRS, but everytime I enable this</font><br>


<br>

</p><table width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody><tr valign="top"><td width="1%"><img width="96" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2" color="#5F5F5F">From:</font></td><td width="100%"><img width="1" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2"><a href="mailto:MMoj@timocom.com" target="_blank">MMoj@timocom.com</a></font></td></tr>

<tr valign="top"><td width="1%"><img width="96" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2" color="#5F5F5F">To:</font></td><td width="100%"><img width="1" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2"><a href="mailto:otrs@otrs.org" target="_blank">otrs@otrs.org</a></font></td></tr>

<tr valign="top"><td width="1%"><img width="96" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2" color="#5F5F5F">Date:</font></td><td width="100%"><img width="1" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2">21.10.2009 14:52</font></td></tr>

<tr valign="top"><td width="1%"><img width="96" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2" color="#5F5F5F">Subject:</font></td><td width="100%"><img width="1" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2">[otrs] How to enable Agentinfo without messing up OTRS</font></td></tr>

<tr valign="top"><td width="1%"><img width="96" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2" color="#5F5F5F">Sent by:</font></td><td width="100%"><img width="1" height="1" src="cid:2__=8FBBFCC4DF8EE6D18f9e8a93df93@timocom.com" border="0" alt=""><br>
<font size="2"><a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a></font></td></tr>
</tbody></table>
<hr width="100%" size="2" align="left" noshade style="color:#8091A5"><br>
<br>
<br>
<font size="4">Hey,<br>
<br>
I need to test the Agentinfo feature of OTRS, but everytime I enable this feater the system chrashes and tells me that a Template is missing. Is there a way to work around this behavior?<br>
<br>
Mit freundlichen Grüßen / Kind regards<br>
Markus Moj<br>
IT Infrastructure &amp; Services<br>
<br>
TimoCom Soft- und Hardware GmbH<br>
In der Steele 2<br>
D-40599 Düsseldorf<br>
Tel: +49 211 88 26 80 14<br>
Fax: +49 211 88 26 70 14<br>
eMail: MMoj@TimoCom.com<br>
</font><font size="4"><a href="http://www.TimoCom.com" target="_blank">www.TimoCom.com</a></font><font size="4"><br>
Geschäftsführer: Jens Thiermann, Gunther Matzaitis <br>
Amtsgericht Düsseldorf, HRB 34489</font><tt>---------------------------------------------------------------------<br>
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