0130 is just a number. It is used for sort order.
Agent and queue are fields added to the dtl. I posted a link yesterday on this list.
Calculated fields (count) require programming.
Hello,
I want to add some tables like
AgentName/Owner, OpenCount, CloseCount,
And
QueueNane, OpenCount, CloseCount, I checked the xml files and understood that we can do by creating xml in Files.
However I did not understood what this means , waht this 0130 means? And how to get/customize for my requirement.
DashboardBackend###0130-TicketOpen-- Darshak Modi | Telecom Practices Office: 079-26405600 | +91-9909008245 Skype: darshakamodi
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