Sorry...
 
I have check my setting.
 
I define a queue "CED" and a subqueue "ADSL".
 
I define a new group "ced" and two users with the preferred queue "ADSL". The two user are associated with the role "operator" that have permission (ro, create, owner and priority) to "ced" group.
 
I still see the owner and responsible list totally empty...
 
What I can check?
 
Thank's,
Maury
----- Original Message -----
From: Peter van Beugen
To: User questions and discussions about OTRS.org
Sent: Tuesday, October 17, 2006 11:53 AM
Subject: RE: [otrs] One question...

http://doc.otrs.org/2.0/en/html/

 

B.2.8. Core::TicketWatcher

B.2.8.1. Ticket::Watcher

Description Value

Description: Enable or disable the ticket watcher feature.

Group: Ticket

SubGroup: Core::TicketWatcher

Valid: 1

Required: 1

Config-Setting: $Self->{’Ticket::Watcher’} = ’0’;

 

 

B.2.4.8. Ticket::Responsible

Description Value

Description: Enable ticket responsible feature.

Group: Ticket

SubGroup: Core::Ticket

Valid: 1

Required: 0

Config-Setting: $Self->{’Ticket::Responsible’} = ’0’;

 

Regards.

Peter

 

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurizio Pederneschi
Verzonden: dinsdag 17 oktober 2006 11:33
Aan: otrs@otrs.org
Onderwerp: [otrs] One question...

 

Hi,

 

I'm a newbie of OTRS and I would want know if exist a User Guide of this product.

 

Look at the attached image: Where I must define "owner" and "responsible"? The listbox is empty...

 

Thank's,

Maury

 

P.S.: There is some italian that use OTRS?

 

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