
Alexis Castillo said this with great authority:
When I try to log in a user that is not in the OTRS group for the first time, I get a "Can't activate user.". Even more, if the user does not have the information that OTRS is using to fill the DB, it won't let the user log in for the first time. After logging in the first time and having the user created in the DB, I experience the same behavior you're mentioning, the user can log in regardless of being in the group or not.
Hmm. I don't think I understand you... are you saying anyone can log into the admin area, they just have to log in twice, once to activate the account and create it in the DB and the second to actually log in? That's the behavior I see. CD Ever lied? You're a liar. Ever stolen? You're a thief. Ever hated? The bible equates hate with murder. Ever lusted? Jesus equated lust with adultery. You've broken God's law. He'll judge all evil and you're without hope -- unless you have a savior. Repent and believe.