If I understood right, you need/want to use that feature of "Company Tickets". Here, we use a configuration at customer creation named "CustomerIDs" and specify there the other customers (their logins separated by ";") that are part of the same company. These customers of the same company can create tickets in the same or in different queues but whenever a customer of that company logs in its customer interface, all tickets created by his fellows to the same queues he has access to will be shown through the navigation bar button "Company Ticket". Then, he will be able to see all tickets created in a queue.
I am not sure if this feature works directly or if we had to do some setting like insert a record in the database and/or perform a configuration at /opt/otrs/Kernel/Config.pm. (a college here enabled this feature). I think he had to enable this by uncommenting a line like ...
"[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],"
...that lies near a comment "# show now own tickets in customer panel, CompanyTickets" at /opt/otrs/Kernel/Config.pm
Is it something like that that you want to implement? Great software OTRS is!
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Constantinos Giatras
Sent: quinta-feira, 4 de fevereiro de 2010 14:35
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Groups
Were trying to do something a little differently.
We want the customer to be able to log into the customer interface and see All tickets for a specific Queue, not just their own. Do you know if that is possible?
thanks
kosta
2010/2/4 Maurício Ramos
