Hi-<br>I&#39;ve just upgraded to 3.0.4 and everything looks great.  I am having one problem related to my integration with Nagios.  In our old system, Nagios would send a recovery email to otrs when an issue was resolved.  This resulted in a &quot;Follow Up&quot; notification being sent to the agent as well as the ticket being automaticly closed.  In the new system, the ticket is closed, but no notification is sent.  I am able to go into &quot;Notifications (Events)&quot; and configure a notification for closed tickets, but this is less than ideal.  Does anyone know why 3.0.4 doesn&#39;t send a &quot;Follow Up&quot; notification on SystemMonitoring recovery mails?  Any idea how to make this work?<br>
Thanks-<br>fevin<br>