On Friday, April 02, 2004 12:07 PM
Ingvar Hagelund
We found the "error" though - a little obscure one too: For testing, we used some test customer users which had same email-adress as an admin user. It seems this made otrs a bit confused. When we applied customer user accounts with uniq addresses, the problem went away.
What exactly do you mean by "a bit confused"? What are the exact effects, simply not displaying all CustomerUser tickets it should display? Do you have $Self->{AgentCanBeCustomer} set in Config.pm? Does it go away when setting this to 0?
Is this a bug? You choose.
We're steering towards one, I suppose. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388