
15 Feb
2010
15 Feb
'10
5:06 p.m.
Hi, Did anyone in the past wrote a patch or know of a way to handle/create an event for when an article is updated by a customer that contains attachment/s? I'll write my own code for the event action itself, but was wondering if there's a way in OTRS to inflict such event without changing the core OTRS code. Thanks.