6 Aug
2009
6 Aug
'09
12:25 p.m.
See also: http://otrs.org/2.4/features/ -> Configurable event based notifications
PS: JFI, "Customer State Notify:" in AdminQueue gots replaced by this new feature in 2.4.
OK, going looking for it now in setting up my new system. I seem to have everything working except notifications. Will report back in a bit either with details on how to conifgure it in 2.4, or with a cry for help :-) -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"