This problem has become somewhat urgent.
When the system sends an email to the customer, the sender and reply-to
address is the queue and queue email address respectively. However, when
a notification is sent to an agent, the sender and the reply-to is set in
Config Options: Framework -> Core NotificationSenderName and
NotificationSenderEmail.
I have tried setting this to the variable with no luck.
I would like to have notifications sent from the appropriate queue
instead of from one single address. Is this possible?
To illustrate: I have a queue called "SysAdmin" with an email of
"help.sysad.example@example.com".
Can the notifications be from "SysAdmin "
instead of "OTRS Notification Master " ???
If anyone has a solution, I would be glad to hear it.
Thanks,
Jennifer Valdez
