From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of B Z
Sent: Wednesday, November 07, 2007 6:53 PM
To: otrs@otrs.org
Subject: [otrs] Ticket SMS Notifications- possible?

I'm trying to implement SMS (Text Message) Notifications when tickets arrive in a specific queue or are of a specific priority level.

Is this functionality available in OTRS 2.2?

I've looked through the documentation and on google but I have yet to find anyone who has either done this or explains how it can be done.

As always, your help is greatly appreciated!

- Brian Zitzow

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REPLY:

Have you considered emailing it to an SMS email address?

Most carriers (at least in the US) have email addresses that correspond to their telephone numbers, like yourphonenumber@sms.yourcarrier.com (this is only an example, check with your carrier for the correct address!)

This would be easier than implementing another module.