Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl?

 

Like, for example, a ticket going yellow X days before due date is reached, orange Y days before and red when due date has been missed.

If the case is closed, due date should be ignored, unless reopened.

 

It would lend a nice immediacy to the field that we would very much like here.

 

If not implemented in OTRS as such, is it possible, via <dtl if > or similar, to check how far the due date is from today? If so, I should be able to do the coloring in the templates from there...

 

It would also be nice if you could use Due date as a trigger in the Message (Event) setup...

Regards,

 

/Martin.

>>> Nils Leideck - ITSM <nils.leideck@leidex.net> 4. oktober 2010 13:16 >>>
Hi,

The pending date is used for the “pending *” status.

The Due Date is just another timestamp on the ticket