Angelo what user???

Agento or Customer?

In your configuration is only set the configuration to query the active directory but you cant specify for customers and agents separatly

Please read this link…

http://trinityhome.org/Home/index.php?wpid=99&front_id=18

and this

http://trinityhome.org/Home/index.php?wpid=98&front_id=18

Best Regards…

Luis Rodriguez

IT Manager

BMART S.A.

Guatemala C.A.

Email: lrodriguez@bmartgroup.com

Msn: luisgrodriguez@hotmail.com

P Porfavor considere el ambiente antes de imprimir este correo - Please consider the environment before printing this email.

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Angelo Allegri
Enviado el: viernes, 08 de mayo de 2009 06:26 a.m.
Para: otrs@otrs.org
Asunto: [otrs] OTR LDAP

Good day, we are install OTR into windows 2003 Server and Active Directory Server.

It's all ok but i can't authenticate my user with AD.

I think that we can't syncronize to DB and AD.

I've use every guide present in internet but he doesn't work

Here my configuration :

Please help me :-)

# (take care that Net::LDAP is installed!)

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'host';

$Self->{'AuthModule::LDAP::BaseDN'} ='dc=it,dc=a,dc=net';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

#$Self->{'AuthModule::LDAP::GroupDN'} = 'ou=IT-ITALY,ou=IT-USERS,dc=it,dc=m,dc=net';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=synchd,cn=Users,dc=it,dc=m,dc=net ';

$Self->{'AuthModule::LDAP::SearchUserPw'} = '';

# UserSyncLDAPMap

# (map if agent should create/synced from LDAP to DB after login)

$Self->{UserSyncLDAPMap} = {

# DB -> LDAP

UserFirstname => 'givenName',

UserLastname => 'sn',

};

# UserSyncLDAPGroups

# (If "LDAP" was selected for AuthModule, you can specify initial

# user groups for first login.)

$Self->{UserSyncLDAPGroups} = [

'admin',

];

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)

# $Self->{'AuthModule::LDAP::Params'} = {

# port => 389,

# timeout => 120,

# async => 0,

# version => 3,

#};

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