Re: [otrs] Delete a ticket?

15 Jul 2009

      Leonardo,

Thanks for your reply.  I will give it a try.

Thanks,
Kirby
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Wednesday, July 15, 2009 9:25 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Delete a ticket?

Hi,

You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete tickets. If you want to reset the ticket counter as well, you can modify things at Ticket -> Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the Ticket::NumberGenerator::MinCounterSize so your new tickets look different from your test tickets.

Greetings,

Leonardo Certuche

On Wed, Jul 15, 2009 at 5:13 PM, Kirby Fell mailto:FellK@cambrian.k12.ca.us> wrote:

Hi All,

Is there any way to completely delete a ticket?  We created quite a few "test" tickets while resolving an email issue and I would like to clean that up.  Thanks.

Kirby L. Fell

Technology Coordinator

Cambrian School District

4115 Jacksol Drive

San Jose, CA  95124

P. 408-377-2103 Ext. 115

F. 408-377-5944

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