Hello: I have Debian GNU/Linux with Linux FUNNYHOST 2.6.32-5-686-bigmem #1 SMP Mon Jan 16 16:42:05 UTC 2012 i686 GNU/Linux Apache: apache2-mpm-prefork 2.2.16-6+squeeze6 Perl libapache2-mod-perl2 2.0.4-7 perl 5.10.1-17squeeze3 Nagios Core: 3.3.1 I upgraded OTRS 3.0.11 to OTRS 3.1.3. I have also SystemMonitoring, now I have SystemMonitoring 2.3.2. With OTRS 3.0.11 each CI was associated to the correct two new tickets, but with the upgrade to OTRS 3.1.3 if I have two hosts down, the two CI are associated to same ticket. In other cases, when various CI comes with the same services are associated to the same ticket, in OTRS 3.0.11 each CI with same service are associated to different tickets. I also have installed Support Assessment and have the next errors: Search for invalid user with locked tickets. These invalid users have locked tickets: Funny User (fuser) Failed Check log for error log entries. You have more error log entries: Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/03dcb4f65cbf8f26b3ce4351a9d37dc1': No such file or directory, Duplicate entry '4- Plantilla de Alertas de Disco - Windows' for key 'standard_response_name', SQL: 'INSERT INTO standard_response (name, valid_id, comments, text, content_type, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, , Duplicate entry '3- Plantilla de Alertas de Memoria Fisica' for key 'standard_response_name', SQL: 'INSERT INTO standard_response (name, valid_id, comments, text, content_type, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, , POP3: Auth for user otrs@smartcollaboration.net/pop.secureserver.net failed!, POP3: Can't connect to pop.secureserver.net, POP3: Can't connect to pop.secureserver.net, POP3: Can't connect to pop.secureserver.net, Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/4c01bf7c50129368c4055442c28ecc69': No such file or directory, Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/8adaf3e5d922ddfecc46c90682ec459f': No such file or directory, Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/b4179640c3711454d51bfc2b6539d151': No such file or directory, Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/b11562902f3f9a315bc81a55339efe5b': No such file or directory, Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3': No such file or directory, POP3: Can't connect to pop.secureserver.net Check Ticket::SearchIndexModule setting. 51364 articles in your system. You should use the StaticDB backend for OTRS 2.3 and higher. See admin manual (Performance Tuning) for more information. What is wrong?