i just read this in the manual: "The .xml files are used by the graphical configuration frontend which is available with OTRS 2.0 onwards and which lets you configure most of the configuration parameters of the system through your web browser. In future versions of OTRS the .pm files will be removed and the system will be configurable only via the .xml files." so i started removing all of my custom settings from config.pm and redoing them through sysconfig. unfortunately, it looks like some options are missing in sysconfig; specifically the $Self->{'AuthModule'} and $Self->{CustomerUser2} stuff i need for customer/agent ldap authentication. is this a bug? -- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com