Re: [otrs] New ticket email notification without "Auto responses <- -> Queues" ? 2.4.2 EBN?

I guess this resembles your findings?

Aha! Now I believe we are getting somewhere! In short, I can't do what I want with EBN. Hmmmm. This complicates matters for me. I may have to do this with "Auto response <--> Queue" instead, if it will not work with EBN I could say "first time a user sends a ticket, they will not get an auto response but any time after that they will". Because after the first ticket, we could just create them an account. But our user base is such that the vast majority of support requests will be from first-timers. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"