[Ticket#2007090377000054] [otrs] internal tick [...]

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote:

Hi,

is there a way to use otrs for internal tickets between 2 agents?

I tryed different ways: I created 2 new "personal" queues for each agent and 2 new external email address to use it as the recipient address for a new ticket, but it did not worked.

Your e-mail will be answered by a human asap. Your LIGHT i.T. Team