HI
I guess if he is running a one man's show or is comfortable with attaching
notes and wise enough for to check time
There is no issue. I just want to comment that no one was able to figure
this out.*odd*
Take care
No offence to any one
Thanks
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: Wednesday, October 31, 2007 9:53 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 51, Issue 65
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org
You can reach the person managing the list at
otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. RE: otrs Digest, Vol 51, Issue 64 (Mujtaba Karim)
2. Assigning customers to companies via ldap (Baker, Greg)
3. Frederic Fraudeau/FR/Schneider est absent(e).
(frederic.fraudeau@fr.schneider-electric.com)
4. Re: RE: what is the best linux distro in my situation?
(Andy Lubel)
5. Re: RE: otrs Digest, Vol 51, Issue 64 (Andy Lubel)
----------------------------------------------------------------------
Message: 1
Date: Wed, 31 Oct 2007 17:36:25 +0500
From: "Mujtaba Karim"
Subject: [otrs] RE: otrs Digest, Vol 51, Issue 64
To:
Message-ID: <008701c81bba$a8a98c90$f9fca5b0$@com>
Content-Type: text/plain; charset="us-ascii"
Guys leave it if you cant do it then don't suggest stupid alternates
The guy clearly said he needs to disable the lock system
Here is how
In SysConfig, you must disable RequiredLock in these pages
Frontend::Agent::Ticket::ViewBounce
Frontend::Agent::Ticket::ViewClose
Frontend::Agent::Ticket::ViewCompose
Frontend::Agent::Ticket::ViewForward
Frontend::Agent::Ticket::ViewMerge
Frontend::Agent::Ticket::ViewPending
Frontend::Agent::Ticket::ViewPhoneOutbound
Frontend::Agent::Ticket::ViewPriority
In general, check all ..View.. pages to see wether RequiredLock is enabled.
Then, you can disable the links to locks: unchek
Ticket::Frontend::MenuModule###100Lock:
Ticket::Frontend::MenuModule###400-Owner:
in Frontend::Agent::Ticket::MenuModule
and Frontend::Agent::Ticket::MenuModulePre
I've done these modification and worked fine without locks for a while in
the past
Additionally, you might also want to disable
Frontend::Module###AgentTicketLock:
Frontend::Module###AgentTicketOwner:
in Frontend::Agent::ModuleRegistration
but I don't know if this can cause some issues
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: Wednesday, October 31, 2007 5:00 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 51, Issue 64
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org
You can reach the person managing the list at
otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Let OTRS mail external notify (henry@gamerzday.nl)
2. Re: Remove lock option from tickets (Andy Lubel)
3. Re: RE: what is the best linux distro in my situation?
(kerneljack)
----------------------------------------------------------------------
Message: 1
Date: Tue, 30 Oct 2007 14:50:34 +0100
From: henry@gamerzday.nl
Subject: [otrs] Let OTRS mail external notify
To: otrs@otrs.org
Message-ID: <20071030135034.6c09e171@gamerzday.nl>
Content-Type: text/plain; charset="us-ascii"
Hi,
Is it posible to let OTRS mail a customer when a external note is made?
--
Henry,
