You can use templates or just throw in a script. start here: http://forums.otterhub.org/viewtopic.php?t=17955

Yes, it's "State" instead of "CC" but I think you should figure it out if you "View Source" on a rendered web page and/or "inspect element" to get the DOM name of the cc field to populate.


On Thu, Nov 22, 2012 at 4:26 AM, <S.Krueger@aswo.com> wrote:
Hi !

I want to create a responce-draft where the field "CC-recipient" is filled automatically with a certain email-address.
Is that possible ?
We´re using the otrs version 3.1.11
Every tipp is welcome :-)

Best regards, Stefanie Krüger
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs