Hi All, I am trying to set config to send mails using SMTP and facing following error while creating a email ticket. *No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74* I have all modules installed which are required as pat of SMTP settings (./otrs.checkModules shows these in the result) Net::SMTP Module that contains procedures to send emails. Authen::SASL SASL authentication framework, e.g. needed for the authentication against mail servers. Net::SMTP::SSL Required if you use SSL connections to your SMTP server. Also have added sendmodule config in Config.pm file (all appropriate values are put) $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'mail.example.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; I am working on otrs 2.4.5 and Ubuntu 8.10. Please let me know reason of the error and how to overcome. Thanks and Regards, Manish Ramteke