Sven Abels wrote:
Hi everybody, Hi Sven,
I'm using OTRS for both, English and German support-mails. To realize this, I move all English tickets to a Queue 'English' and the rest to 'German'. This works nice and it allows me to use an English signature for English mails and a German signature for German mails. However: Unfortunately every email that I answer starts with: "XXX YYY <xxx at yyy.com> schrieb:" This might be nice when replying to a German mail but it not very helpful when replying to an email in the 'English' Queue. I would prefer to use "XXX YYY <xxx at yyy.com> wrote:" for those mails.
Is there a way to localize this so that it depends on the Queue? It depends on the agent's preferences, not on the queue. So if you jump between the queues not ticket by ticket, you could change the preferred language. If not: If there a way to completely remove this message? I don't see one in the GUI.
Best greetings, Just my 2ct.
Sven Gerold