
30 Aug
2011
30 Aug
'11
8:29 a.m.
Hi, When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment. Anyone else seen this behaviour. I ran several tests and always same result. i dont see an option in OTRS to correct this behaviour. thanks Neil