hello,
we just realized that closed tickets with the same external ticket number are not re-opened
when they have been closed already.
even though I set
PostmasterFollowUpStateClosed
to
open
The queues allow to open on flow ups
is this default behaviour?
do I have to work on the follow up recognition?
we do not have the OTRS ticket numbers in the subject! Is this even possible wihout?
thanks, Hinrich
Hinrich Aue
Sr. Software Engineer
Kofax Development GmbH
Wentzinger Strasse 19
79106 Freiburg
Germany
Tel: +49 761 452 69 57234
Fax: +49 761 452 69 58734
Hinrich.Aue@kofax.com
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Kofax Development GmbH
Sitz der Gesellschaft: Freiburg i. Brg.
Registergericht: Amtsgericht Freiburg i.Br.
Registernummer: HRB 7007
Geschäftsführer: Bradford Weller, Christian Hefner, Daniel Geiger