Re: [otrs] OTRS Ticket Customer fields

Mario, if I know well, you have 2 possibilities: 1. to use OTRS free text fields, 2. to create your own user data fields. You can read more about the topic here: 1. FAQ# number 4200302 How can free text field be defined and made visible to agents and customers (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302) 2. FAQ# number 4200316 How to add a customer user data field for use within OTRS - MYSQL (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=316) Mentioned FAQs could help you, at least for the beginning, I truly hope. Best regards, Tibor.