Re: [otrs] Company Tickets

Hi Alvaro, We use LDAP integration, The users from the same department have the same CustomerID, what you mean my Customer Company reference? 2014-04-29 18:15 GMT-03:00 Alvaro Cordero :

In order for this to work, all the company users should have the same CustomerID which is the CustomerID in the Customer Company reference as well., that's the way system relates all customers within the same company.

Regards

2014-04-29 14:26 GMT-06:00 André Cavalcante :

...

Hi there,

I wonder why Company Tickets is not working.

The customers in my system should have access to all tickets opened buy their department colleagues via the customer panel.

When they select Customer Tickets at Customer Panel nothing happens.

Thanks in advance for your time and you help.

-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*