Just in case anyone wonders the problem occurred because I had a badly configured config item class that requested the CIClassReference module without it being installed.

All the best,

G.

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios
Sent: Friday, April 21, 2017 12:17 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Missing Module

Hello,

I am trying to configure CMDB on OTRS v.5.0.12 and I ‘ve just noticed that when I try to create a new Ticket I get an “Internal Server Error” while at the logs is written:

[Fri Apr 21 12:08:27 2017][Error][Kernel::System::ObjectManager::_DieWithError][533] Kernel::System::ITSMConfigItem::XML::Type::CIClassReference could not be loaded: Can't locate Kernel/System/ITSMConfigItem/XML/Type/CIClassReference.pm inn

@INC (you may need to install the Kernel::System::ITSMConfigItem::XML::Type::CIClassReference module) (@INC contains: /opt/otrs/KIX4OTRSFAQ /opt/otrs/KIX4OTRSGeneralCatalog /opt/otrs/KIX4OTRSITSMChangeManagement /opt/otrs/KIX4OTRSITSMIncii

dentProblem /opt/otrs/KIX4OTRSITSMConfigManagement /opt/otrs/KIX4OTRSITSMCore /opt/otrs/KIX4OTRS /opt/otrs/KIXCore /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/sharee

/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /usr/local/httpd) at /opt/otrs/Kernel/System/ObjectManager.pm line 191.

Any ideas what is wrong now??

Best regards,

George