Hi all,

I find in the admin guide this section 11.2.1.1. Customer with multiple IDs (Company tickets).

I can create the news column in my database: mysql> ALTER TABLE customer_user ADD custumer_ids VARCHAR (250);

That good

But when I want to map the new column in the config.pm files:

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly

    [...]

    [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],

I don’t know if this parts need to insert in a specific section because when I insert this and restart OTRS I have Error 500 Internet server error.

Can you help me thanks

Sébastien  Bory
Administrateur réseaux
NCI-les centres d'affaires
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De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Nils Leideck - ITSM
Envoyé : vendredi 16 avril 2010 22:02
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Customer company

Hi,

On 16.04.2010, at 11:43, Sebastien Bory wrote:

 it’s possible to have 1 or some  customer in more 1  company ?

I try to explain. I have 10 agencies and each customer have their company ID (IT Paris, IT Lille, IT Luxembourg, ….)

So each customer in Paris see all ticket for our company, that work fine.

But my boss when he log on the customer interface want to see all ticket for group company (Paris, Lille Luxembourg,….) actually he just see the ticket of Paris .

It’s possible?

And if it yes how I can do that

search for CustomerIDs on the mailing archives and you will feel like reborn .. .there are tons of dicussions and explainations how to do this ;-)

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

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