[otrs] Re: Re: Ticket view - Flat rather than threade

Changing the Ticket::Frontend::ZoomExpand works really well (Great tip!!), but is there a way to strip out the otrs-generated replies (e.g. "Thanks for your e-mail. A new ticket has been created.")? It would be nice to see only the customer and user input. Thanks, Jennifer

"Alexander Scholler" wrote in message news:44A4B04B.5050700@augsburg.de...

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Hi,

Des Quinn schrieb:

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Hi,

In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to be able to read all the content on that ticket in one long page rather than clicking on all the entries. I

Ticket::Frontend::ZoomExpand

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know I cant get the print layout but it keeps asking me for a printer to print to :(

I searched for the Javascript-print-command and disabled it within the sourcecode. The feature of disabling the print dialog via sysconfig would be nice for further versions of OTRS.

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appreciate any help

Regards

Des Quinn Equinox Consulting www.equinox-consulting.co.uk

Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/