Hi everyone, I'm wondering how OTRS Support module is getting informations about WebServer please because on my installation, it tells me that a lot of things are critical where it should not : Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical -> Running system is : [root@daotrs conf.d]# cat /etc/redhat-release CentOS release 5.2 (Final) -> Apache::DBI module is installed and declared in otrs.conf : [root@daotrs conf.d]# rpm -qa | grep -i apache perl-Apache-DBI-1.07-1.el5.rf [root@daotrs conf.d]# rpm -ql perl-Apache-DBI /usr/lib/perl5/vendor_perl/5.8.8/Apache /usr/lib/perl5/vendor_perl/5.8.8/Apache/AuthDBI.pm /usr/lib/perl5/vendor_perl/5.8.8/Apache/DBI.pm ... [root@daotrs conf.d]# grep DBI /etc/httpd/conf.d/otrs.conf PerlModule Apache::DBI -> Same thing for Apache2::Reload [root@daotrs conf.d]# grep -i reload /etc/httpd/conf.d/otrs.conf # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload -> Same thing for mod_perl [root@daotrs conf.d]# rpm -qa | grep -i mod_perl mod_perl-2.0.2-6.3.el5 [root@daotrs conf.d]# grep mod_perl /etc/httpd/conf.d/perl.conf LoadModule perl_module modules/mod_perl.so verified this point from /server_info and saw that module is properly loaded ... Does it looks like something is weird with Support module detection/test please ? Any performance/improvements tips are also welcomed please :) How can I really check that mod_perl / Apache2::Reload / Apache::DBI are properly used/activated for OTRS please ? Thks, Laurent MINOST