Joaquin Rodriguez Varela wrote:
I'm getting the following error when trying to create a mail Ticket:
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log at ../..//Kernel/ System/Ticket/Number/AutoIncrement.pm Line 68.
The folder /opt/otrs/var/log/ is owned by OTRS user and belogns to apache group, so does TicketCounter.log.
I also get a Permission error when I try to access the Admin´s SysConfig option, the code error is the following:
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri May 2 17:48:09 2008
Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Traceback (20618): Module: Kernel::System::Config::WriteDefault (v1.64.2.1) Line: 247 Module: Kernel::Modules::AdminSysConfig::Run (v1.61.2.1) Line: 54 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
I've run /opt/otrs/bin/SetPermissions.sh with no luck (with the corresponding users and groups).
The OS is a CentOS 4
What are the file modes? Did you disable SELinux? Nils Breunese.