That almost did it. That inserts the response just after the auto response section and before their request. Also the empty response still goes to the bottom. Would I need to change $Data{"StdResponse"} for each response form that I have?
Jason
-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de]
Sent: Wednesday, March 17, 2004 4:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] RE: Text Placement
On Wednesday, March 17, 2004 4:31 AM
Jason White
I have OTRS up and have noticed when I choose Compose Answer it places the text at the bottom of the message. Is there a way to force it to apply the reply at the top of the entry.
Set this in your Config.pm: # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/