Hi again,

For anyone experiencing the same issue I think I've found the root cause.

If you do a select * from notifications you can see the respective notifications and also their language type. For my OTRS install I only have en and de, and OTRS is trying to find en_gb.

Therefore tonight I'm going to attempt to install phpmyadmin and modify the table accordingly, replacing en with en_gb and report back with my findings.

Regards,

David

On Mon, Jul 27, 2009 at 7:45 PM, David Holder <david.holder@gmail.com> wrote:

Have an Idea the following has something to do with this:

[Mon Jul 27 00:00:03 2009][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and en_GB, try it again with en!

Anyone got any ideas on this?

Regards

David

Wayne Fallows wrote:
Hi David,

IN the Admin window under Queues and Responses, you can change the auto responses and need to activate the auto responses per queue. We have the (Default reply) first response on our incoming queue, this will give the user a ticket number as soon as the email is porcessed.

Thanks

Wayne

From: David Holder <david.holder@gmail.com>
To: otrs@otrs.org
Sent: Monday, 27 July, 2009 4:03:28 AM
Subject: [otrs] Auto Notification

Hi Everyone,

I have a question/issue with auto notifications in OTRS, this is the first time I've installed it.

I've currently set OTRS up so I can receive e-mails to the OTRS system (I get notifiied of the ticket being in the queue). However, the person who sent the e-mail doesn't get notified about it, dispite it being set up.

Does anyone have any ideas?

Thanks

David
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Access Yahoo!7 Mail on your mobile. Anytime. Anywhere. Show me how.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/