My problem isn’t whit the
email is with the alarm in the alarm tool bar. No new message alarm appears.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Lang
Sent: jueves, 27 de agosto de 2009
19:17
To:
Subject: Re: [otrs] no new message
alarm on 2.4.3
I had a similar problem - OTRS didn't seem to be sending any Move
notifications. In my case, the outgoing email did not have the FROM address
configured, so my email server was rejecting the message.
I had to go to SysConfig -> Group Framework -> SubGroup ->
Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the
desired from email address. After that Move notifications started sending
again.
======================================================
Brian Lang - IT Department
Sovereign
Management Group Inc. proudly serving
Pacific Group of Companies / Pacific
Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill
blang@smgi.ca
| Office: 604.538.1566 x2905
======================================================
Please
consider the environment before printing this e-mail
On 2009-08-27, at 4:53 AM, IT easyap wrote:
Since the migration from
otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to
2.4.3 the problem persists.
Do you have any idea to
correct this uncomfortable issue ?
Thanks in advance
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/