I&#39;m new on OTRS. <br>I&#39;m running OTRS 3.0.6.<br><br><br>How tell to postmaster to associate a received email to a customer user name (if the user name is not a email) ? Of curse the customer I used to test have the &quot;Email&quot; field filled right, and the email field &quot;From:&quot; (received by postmaster) has the exactly email of the Customer.<br>

<br>Sincerely,<br>Rogerio.<br><br> <br>