Thats called html encoding. The best way to handle it is to use an html decoding function right before inserting your data into the db.
-----Original Message-----
From: Jo Rhett
Sent: Thursday, March 20, 2008 12:15 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] code to fix ’ and other codes when sending e-mail?
So it's fairly common for people to cut/paste text into their
ticket. Unfortunately, many common things are converted to HTML
codes when sent. The most common is an apostrophe being converted to
’ (right-tick apostrophe)
Obviously this is not very useful when sending plain text e-mail. Is
there already an appropriate place to fix e-mail when sending, where
replacements like this can be done/
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
