Hi there,

I want to speed up the frequence of refresh (= an email arrives in Outlook and then OTRS looks in the mail box if there is a mail it deletes that email and create a ticket inside OTRS)

Some times users have to wait like 17 minutes before emails are transferred into OTRS.

We don’t know which cron job to touch …

Here is the list of cron job we have.

Many thanks appreciated !!!!!!

---------------

# --

# cron/aaa_base - base crontab package

# --

# $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# Who gets the cron emails?

MAILTO="root@localhost"

# --

# $Id: fetchmail.dist,v 1.10 2009/02/16 20:53:10 tr Exp $

# --

# fetch every 5 minutes emails via fetchmail

#*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null

#*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null

# --

# cron/generic_agent - GenericAgent.pl cron of the OTRS

# --

# $Id: generic_agent.dist,v 1.12 2009/02/16 20:53:10 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# start generic agent every 20 minutes

*/20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null

# example to execute GenericAgent.pl on 23:00 with

# Kernel::Config::GenericAgentMove job file

#0 23 * * * $HOME/bin/GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null

# --

# cron/generic_agent - GenericAgent.pl cron of the OTRS

# --

# $Id: generic_agent-database.dist,v 1.8 2009/02/16 20:55:11 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# start generic agent every 10 minutes

*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null

# --

# cron/pending_jobs - pending_jobs cron of the OTRS

# --

# $Id: pending_jobs.dist,v 1.11 2009/02/16 20:55:11 tr Exp $

# --

# check every 120 min the pending jobs

45 */2 * * * $HOME/bin/PendingJobs.pl >> /dev/null

# --

# cron/postmaster - postmaster cron of the OTRS

# --

# $Id: postmaster.dist,v 1.9 2009/02/16 20:55:11 tr Exp $

# --

# check daily the spool directory of OTRS #10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null

10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null

# --

# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS

# --

# $Id: postmaster_mailbox.dist,v 1.2 2009/02/16 20:55:11 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# fetch emails every 10 minutes

*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null

# --

# cron/rebuild_ticket_index - rebuild ticket index for OTRS

# --

# $Id: rebuild_ticket_index.dist,v 1.9 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# just every day

01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null # -- # cron/session - delete old session ids of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: session.dist,v 1.11 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# delete every 120 minutes old/idle session ids

55 */2 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null

# --

# cron/unlock - unlock old locked ticket of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: unlock.dist,v 1.10 2009/02/16 20:55:11 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# unlock every hour old locked tickets

35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3