Laurent, Thanks for replying. Yes I can confirm this behavior. If I create a test ticket in the customer interface, and then zoom on that ticket, the Next State default is "Closed Successfull" looking at my sysconfig, Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open Regards, Keith Laurent Minost wrote:
Hi Keith,
Looking at the code after seeing your question and it seems there is something wrong with Default State :
- From CustomerTicketZoom.pm, we can see that it refers to a Config parameter to choose which state will be defaultly selected : $StateSelected{Selected} = $Self->{Config}->{StateDefault},
So I search through SysConfig and found :
Ticket::Frontend::CustomerTicketZoom###StateDefault: Next state for ticket after customer followup.
I have it already set to open but when I go to Customer Frontend on CustomerTicketZoom : the default selected state is 'closed successful'.
Maybe a bug there ? Can anyone also confirm this behaviour please ?
Thanks. Best regards.
Laurent Minost
Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
hello,
does anyone know how to chan ge the default Next State ing the customer interface from "closed Successful" to 'open"
thanks, Keith
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