Hello,

I receive Follow up notifications so I am sure my mail server is running.

[ Follow up notification ]

Send me a notification if a customer sends a follow up and I'm the owner of this ticket.

I have set New Ticket Notification to Yes as shown below. But still I cannot receive a notification e-mail.

[ New ticket notification ]

Send me a notification if there is a new ticket in "My Queues".

No Yes

Do you have any idea?

Thank you,

Aysel

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel
Sent: Friday, January 04, 2008 10:47 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket isgeneratedinone of the agent's queue

This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D

Greetz,
Daniel

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk
Sent: Freitag, 4. Januar 2008 09:18
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue

Thank you for you reply.

But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent.

Is there a way to do this?

Aysel

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From: otrs-bounces@otrs.org on behalf of Obee, Daniel
Sent: Fri 04/01/2008 10:19
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue

Those are basic functions which can be done in the ‘preferences’ panel by the agent himself.

The agent needs to mark the queue as ‘my queue’ and switch ‘new ticket notification’ to ‘Yes’.

Greetz,

Daniel

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs@otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue

Hello,

I want to notify an agent by e-mail when a new ticket is generated in one of its queues.

How can I do this?

Thank you,

Aysel